Federica Fashion Shipping Policy

Federica assures you of efficient and quality service. We handle your orders with outmost care to ensure you receive just what you’ve ordered in the best condition. You do not need to worry, we take care of every detail.

We deliver same day orders confirmed to us by 3.00pm on working days.
Saturday’s confirmation until 4.30pm. We are closed on Sundays.

What payment methods does Federica Italian Fashion accept?

  • Mpesa
  • As agreed

Can you deliver to me outside Nairobi?

Federica Italian Fashion is happy to deliver products to its customers anywhere in Kenya.

Can you deliver outside Kenya?

Currently, Federica Italian Fashion does not deliver outside Kenya.

Return Policy

Items will ship subject to availability, orders are shipped within 2 to 3 business days from the date of purchase.

You will receive a confirmation email when your order has been received. We ship internationally using a reputable shipping company which provides a tracking service and requires signature on delivery.

Item will be shipped with various methods:

  • As agreed;
  • Courier;
  • Withdrawal at the head office.
     

We hope that you love your new brand Federica Italian Fashion accessory; however, if you find it unsuitable or you are not completely satisfied, please notify us within 7 days of receiving your item(s).

We would love to hear your feedback, and would greatly appreciate if you could drop us a note explaining the reason for your return at info@federicafashion.com

Goods once sold cannot be refunded; however they can be exchanged for another item of the same price or number of items totaling the same value. Customers are responsible for all inbound and outbound shipping costs. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to us and we cannot refund items damaged in transit, so we recommend purchasing additional insurance when shipping items.

Please ensure that all items returned are done in their original packaging Leso bag and packing.